Refund Policy
Your peace of mind matters to us
Flexible Cancellation OptionsWe understand that plans change, and we want to make the cancellation process as fair and straightforward as possible. Our tiered refund policy is designed to give you flexibility while allowing us to plan the festival responsibly. Please read this policy carefully before purchasing your tickets.
Refund Tiers by Cancellation Date
The refund amount you receive depends on how far in advance of the event you cancel. Event date: August 14, 2026.
| Cancellation Period | Refund Amount | Notes |
|---|---|---|
| 90+ days before event On or before May 16, 2026 |
100% Full amount |
Full refund, no questions asked |
| 60–89 days before May 17 – Jun 15, 2026 |
90% 10% admin fee |
Small admin fee applies |
| 30–59 days before Jun 16 – Jul 15, 2026 |
75% 25% retained |
Standard cancellation fee applies |
| 15–29 days before Jul 16 – Jul 30, 2026 |
50% 50% retained |
Late cancellation fee applies |
| 8–14 days before Jul 31 – Aug 6, 2026 |
25% 75% retained |
Very late cancellation |
| 7 days or less Aug 7 – Aug 13, 2026 |
No refund Transfer allowed |
Free ticket transfer to another person allowed |
| Event day(s) Aug 14–17, 2026 |
No refund | No refund or transfer on day of event |
All refund percentages are calculated on the ticket face value. Service fees and booking fees charged at the time of purchase may be non-refundable. Refunds are processed to the original payment method only.
How to Request a Refund
Refund requests must be submitted through your online account. We cannot process refund requests made by phone or email alone. Follow these steps:
Login to Your Account
Visit sakurapulsefest.com and log in with your registered email and password.
Go to My Tickets
Navigate to the "My Tickets" section from your account dashboard.
Select Your Ticket
Find the ticket you wish to cancel and click on "View Ticket Details".
Click Cancel & Refund
Select the "Cancel & Request Refund" option. Review the refund amount shown before confirming.
Confirmation Email
You will receive a cancellation confirmation email within 24 hours of submitting your request.
Refund Processed
Approved refunds are processed within 5–10 business days to your original payment method.
Ticket Transfer Option
Transfer Instead of Cancelling
If you cannot attend but are within a period where refunds no longer apply (or you simply want to pass your ticket on), you can transfer your ticket to another person for free:
- Cost: Free — no transfer fee
- Deadline: Transfers must be completed at least 7 days before the event (by August 7, 2026)
- Limit: One transfer per ticket
- Process: Login to your account, go to My Tickets, click "Transfer Ticket", and enter the recipient's email address
- Recipient: The new holder must create or have an existing Joyful Craft Space account to accept the transfer
- No transfers are permitted on or after the event date
Event Cancellation & Force Majeure
If We Cancel the Event
In the unlikely event that Joyful Craft Space is cancelled entirely by the Organiser, all ticket holders will receive a full refund of the ticket face value. We will contact all ticket holders by email within 48 hours of a cancellation decision.
If the Event is Postponed
If the event is postponed to a new date, all existing tickets will automatically remain valid for the rescheduled event. Ticket holders who cannot attend the new date will have 30 days from the postponement announcement to request a full refund.
Force majeure events — including but not limited to natural disasters, government-mandated restrictions, national emergencies, or pandemic-related closures — will be handled at the Organiser's discretion. We will communicate all applicable refund terms clearly and promptly to all affected ticket holders.
Special Circumstances
We recognise that sometimes life presents unexpected and serious challenges. If you are unable to attend due to a genuine medical emergency, serious illness, bereavement, or other exceptional documented circumstances, please contact our support team — we will review your case on an individual basis.
- Contact us at info@joyfulcraftspace.com with subject line "Special Circumstances Refund Request"
- Provide your order number and a brief explanation of your circumstances
- Supporting documentation may be required (e.g., medical certificate, hospital letter)
- We aim to respond to all special circumstances requests within 3 business days
- Approved special circumstances refunds may be issued outside of the standard tier structure at our discretion
Camping & Add-On Refunds
The same tiered refund policy applies to all add-on purchases, including camping passes, locker hire, and premium amenity upgrades. When you cancel a main festival ticket, any linked add-ons are automatically cancelled at the same tier.
- Camping passes cancelled independently (without cancelling the main ticket) follow the same refund tiers
- Merchandise orders are handled separately — please see our merchandise return policy or contact support
- VIP package add-ons follow the same refund schedule. See our VIP page for package-specific terms
Group Ticket Refunds
Group ticket purchases (10+ tickets purchased together under our group discount scheme) are subject to a special refund policy:
- The same cancellation tiers apply to individual tickets within a group order
- Partial group refunds: If some members of a group cancel and the remaining group size falls below the minimum of 8 people, the group discount applied to all tickets in the order will be recalculated, and the price difference may be deducted from the refund amount
- The group organiser (the account holder who made the purchase) is responsible for all refund requests on behalf of the group
- Group refund requests should be submitted via your account or by contacting info@joyfulcraftspace.com
Frequently Asked Questions
Once a refund is approved, it is processed within 5–10 business days. The actual time for the funds to appear in your account depends on your bank or payment provider. Credit card refunds typically take 3–5 business days after processing; bank transfers may take up to 10 business days.
Refund requests for tickets purchased through third-party resellers must be directed to the reseller directly. Joyful Craft Space can only process refunds for tickets purchased through our official website (sakurapulsefest.com) or our officially authorised ticketing partners listed on our site.
Joyful Craft Space is an outdoor festival and takes place in all weather conditions. We do not issue refunds due to inclement weather unless the entire event is cancelled for safety reasons. We recommend bringing appropriate clothing and checking the weather forecast before attending.
If you are refused entry due to a failure to produce valid ID matching your ticket, or for behavioural or safety reasons, no refund will be issued. If you believe you were wrongly refused entry, please contact support@joyfulcraftspace.com with your order number and the circumstances, and we will investigate.
Need Help With a Refund?
Our support team is available 7 days a week, 9AM–9PM JST. We're here to help.
Email Support Support Center